Medical Director Patient Experience and Physician/APP Engagement
Henry Ford Health · Detroit, MI
Posted October 16, 2026
Henry Ford Hospital (Detroit) · 2799 W Grand Blvd, Detroit, MI, US, 48202
- Compensation: competitive salary and comprehensive benefits; Henry Ford Health does not publish pay ranges for physician roles
- Location: Henry Ford Hospital, Detroit, MI
- System: Henry Ford Health, one of the nation’s leading academic health systems
Role Overview
The Medical Director of Patient Experience for Henry Ford Medical Group (HFMG) Primary Care serves as a physician leader with responsibility for designing, implementing, and sustaining a high-quality, patient-centered experience throughout the primary care continuum. This position ensures that care delivered in all modes—including in-person, virtual, and hybrid settings—reflects Henry Ford Health’s commitment to excellence, equity, and compassion. Collaboration with clinical, operational, and administrative leaders is essential to embed best practices, measure outcomes, and foster a culture of continuous improvement in patient experience. This is a 0.2 FTE commitment.
Key Responsibilities
Strategic Leadership
The Medical Director develops and executes a patient experience strategy that aligns with HFMG’s mission, values, and primary care priorities. They provide physician leadership in the design and integration of innovative care delivery models, with a focus on improving patient experience across all care settings and modalities.
Quality & Performance Improvement
Leading patients experience initiatives is a core part of the role, with emphasis on accessibility, communication, empathy, and coordination of care. The Medical Director utilizes data-driven insights such as CG-CAHPS, Press Ganey results, and patient feedback to identify opportunities for improvement, monitor progress, and ensure accountability. Partnership with quality, safety, and operations teams is critical to align patient experience efforts with broader clinical excellence and value-based care objectives.
Engagement & Culture
Serving as a role model and champion for a patient-first culture within primary care, the Medical Director collaborates with physicians, advanced practice providers, nurses, and staff to enhance team engagement around patient experience. The role includes designing and supporting training, education, and coaching initiatives to strengthen provider-patient communication and cultural humility.
Innovation & Integration
The Medical Director advances the use of digital health tools, virtual visits, and other innovative approaches to improve patient access, continuity, and satisfaction. They ensure consistent patient experience standards are maintained across the continuum of care—including preventive, acute, chronic care management—and collaborate with systemwide patient experience leadership to align primary care initiatives with enterprise-wide goals.
Qualifications
Eligibility
Candidates must be Henry Ford Medical Group providers and able to practice within the Primary Care service. Prior leadership experience is preferred.
Employer
Henry Ford Health
Henry Ford Health is one of the nation's leading academic health systems, headquartered in Detroit. After its joint venture with Ascension Michigan, Henry Ford spans more than 550 locations across Michigan with about 50,000 team members, and nearly 10,000 physicians, researchers and advanced practice providers power its care and discoveries.
Henry Ford's hospitals include its flagship Henry Ford Hospital in Detroit, Henry Ford St. John, Henry Ford West Bloomfield, Henry Ford Macomb, Henry Ford Wyandotte, Henry Ford Jackson and Henry Ford Providence Southfield, along with Henry Ford Genesys and a statewide network of medical centers and primary care practices. The $3 billion Future of Health: Detroit investment, anchored by a reimagined Henry Ford Hospital campus, is underway.
Why physicians join Henry Ford:
- Henry Ford Medical Group, one of the nation's largest physician-led group practices
- Academic appointments and teaching with Michigan State University and Wayne State University, plus robust GME and medical student programs
- Nationally recognized institutes, including the Henry Ford Cancer Institute and the Henry Ford Neuroscience Institute, with active clinical trials and research
- Practice settings from the academic medical center and Level I trauma center in Detroit to community hospitals and close-knit primary care offices across Southeast, Mid- and South-Central Michigan
- Competitive salaries and comprehensive benefits
Life in Michigan pairs a revitalized Detroit with the Great Lakes, small towns and four distinct seasons.